Refund and Cancellation Policy

Refund and Cancellation Policy

We take tremendous pride in delivering superior custom-printed and personalised gifts. Please review our policy on cancellations and replacements.

1. Order Cancellations

Because custom items are produced specifically for you, orders can be cancelled only before they enter the "Printing in Progress" state. Once manufacturing begins, cancellations cannot be accepted.

2. Damaged or Misprinted Items

If your order arrives damaged during transit or contains a printing defect originating from our production facility, please notify our support team within 48 hours of delivery with photos of the package and item. We will expedite a free replacement or complete refund.