Return & Refund Policy

Refund Policy Statement

At EximpoGlobal Private Limited, we believe in building long-term trust and maintaining strong business relationships with our clients and partners. Our focus is always on resolving any concerns through transparent communication and fair negotiation. Refunds are considered only in exceptional circumstances, where both parties are unable to reach a mutually agreeable solution after all reasonable discussions have been exhausted.

1. Overview
At EximpoGlobal Private Limited, we prioritize customer satisfaction. While we take utmost care in packaging and shipping our products, we understand that sometimes returns or replacements may be necessary. This Return Policy outlines the process for international clients regarding damaged, incorrect, or unsatisfactory products.

2. Eligibility for Returns
A product is eligible for return if it meets the following criteria:

  • The product was damaged during shipping or defective upon arrival.

  • The product received does not match the description or the order placed.

  • Return requests are made within 7 days of receiving the product (unless otherwise agreed upon in advance).

3. Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods such as certain food items, honey, or agricultural produce (unless damaged).

  • Custom-made or personalized products.

  • Products that have been used or tampered with.

4. Return Process
To initiate a return:

  1. Contact our customer support team at [your email/contact number] within 7 days of receiving the shipment.

  2. Provide your order number, invoice, and photographs showing the damage or issue.

  3. Once approved, we will provide instructions for shipping the product back.

5. Shipping Costs

  • For defective or incorrect items, EximpoGlobal Private Limited will cover return shipping costs.

  • For returns due to customer preference or change of mind, the customer is responsible for return shipping and customs fees.

6. Refunds & Replacements

  • Approved returns will be refunded or replaced within 14 business days after we receive the returned product.

  • Refunds will be issued in the original payment method or as a mutually agreed credit.

  • Replacement shipments will be processed as soon as possible, subject to product availability.

7. International Returns

  • Customers are responsible for customs clearance fees on returns unless the product is defective or shipped incorrectly.

  • We recommend using trackable international shipping to ensure the safe return of goods.

8. Contact Us
For any questions or assistance regarding returns, please contact:
Email: reports@expotiaglobal.com
Phone: +91-9433327201

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